Refund & Cancellation Policy

How cancellations, refunds and re-visits work at Homexa Online Services.

Last updated: 07 Nov 2026

1. How payment works

Homexa normally collects payment only after your service is completed, so in most cases there is nothing to refund. This policy applies when you have paid in advance or when a payment problem happens.

2. Cancelling a booking

• Before a technician is assigned or has accepted your request — free, no charge.
• After a technician is on the way or has reached your address — a visit charge may apply.
• If you are not available at the address or refuse entry during the chosen slot — a visit charge may apply.

3. Rescheduling

You can change the date or slot free of charge before the technician starts for your address. Call or WhatsApp +91 98185 95541 or use your account.

4. When you get a refund

• Homexa cancels the booking or cannot send a technician — full refund of any advance paid.
• You were charged more than the amount recorded for your job — the difference is returned.
• The same payment was taken twice — the extra payment is returned.
• The service could not be done because the fault was not repairable or the part was not available — only the diagnosis / visit charge applies, any other advance is returned.

5. Poor service and re-visits

If the same fault comes back within 30 days of a completed repair, tell us and we will send a technician again at no service charge. If the problem still cannot be fixed, we will discuss a partial or full refund of the labour charge.

Please report any problem within 48 hours of the service so that we can check it quickly.

6. What is not refundable

• Spare parts that were fitted and used (defective parts are replaced under the part’s own warranty).
• Visit / diagnosis charge when the service was cancelled late or the customer was not available.
• Faults caused after our visit by misuse, power surge, water or physical damage.

7. How to ask for a refund

Call or WhatsApp +91 98185 95541 with your request number (like #12) and a short reason. We check every request and reply quickly.

8. How and when you get the money

Approved refunds are returned within 5–7 working days to the same method you paid with, or by UPI / bank transfer when the payment was in cash.