Terms & Conditions

Please read these terms before booking a service. By using the website or booking a service you agree to them.

Last updated: 07 Nov 2026

1. About Homexa

Homexa Online Services is an online platform in Muzaffarpur, Bihar that connects customers with verified technicians for home-appliance repair and service (AC, refrigerator, washing machine, RO, geyser, microwave, TV and similar).

Technicians are independent service partners approved by Homexa. They work on the job they are assigned through the platform.

2. Accounts

You need an account to book a service. You get a 6-digit Login ID and you choose your password. Keep them private — you are responsible for all activity on your account.

Give correct name, mobile number, email and address. Wrong details can delay or cancel your service.

3. Booking a service

A booking is a request. It is confirmed only after Homexa assigns a technician and the technician accepts it. You can follow the status in your account.

The time slot you choose is the preferred arrival window. Traffic, weather or a previous job can cause small delays; we will try to inform you.

An adult (18+) should be present at the address during the visit.

4. Prices and payment

Prices shown as “From ₹…” are starting charges for the visit and basic service. The final amount depends on the fault found, the work done and any spare parts, and is told to you before the repair starts.

You pay after the work is completed. The final amount, work details and who received the payment (technician or Homexa) are recorded in your account.

Please pay only the amount recorded for your job and ask for the job details if you are unsure.

5. Your responsibilities

• Provide safe access to the appliance and a working power supply and water connection where needed.
• Tell the technician about earlier repairs, warranty or known faults.
• Back up your data and remove valuables before service (for example TV apps and settings).
• Treat the technician with respect. Abuse or unsafe conditions allow the technician to leave the job; a visit charge may apply.

6. Cancellation and rescheduling

You can cancel or reschedule from your account or by calling us. Charges, if any, are explained in our Refund Policy.

7. Warranty on service

Completed repairs carry a service warranty of 30 days on the same fault, unless the technician writes a different period in the job details. Spare parts follow the manufacturer or supplier warranty.

Warranty does not cover new faults, misuse, power-surge or water damage, physical damage, or repair by anyone else after our visit.

8. Limitation of liability

We take care with every job. Homexa is not responsible for problems that existed before our visit, normal wear of old appliances, or indirect losses (such as lost income or spoiled food).

Where Homexa is found liable, the liability is limited to the amount you paid for that job.

9. Acceptable use

Do not misuse the website, place false bookings, try to access other people’s accounts or interfere with the platform. We may block accounts that do.

10. Changes to these terms

We may update these terms from time to time. The date at the top shows the latest version. Continuing to use Homexa means you accept the update.

11. Governing law

These terms are governed by the laws of India. Courts at Muzaffarpur, Bihar have jurisdiction over any dispute.